Customer Care

Manorlane has a strong commitment to Customer Care, we believe that our customers are at the very heart of our business.

We will strive at all times to work to exacting standards and seek to guide you and advise you through your new home purchase.

When you reserve your new home, you will be taken through the Reservation process by your Homes Consultant and on Conclusion of Missives, 14 days from Reservation you will receive a copy of the Manorlane Homeowners Guide which will explain the Reservation - Completion Process in full.

This covers many topics including a Moving Guide, Home Demonstration, Customer Handover, Taking Care of Your New Home, Warranties and Customer Care Details.

Any potential problems that arise should be reported to the Customer Care Department.

Customer Care can be contacted by e-mail on: customercare@manorlane.co.uk or contact direct on: 0845 270 1845

We are confident that our customer service programme, combined with your maintenance efforts, will ensure many years of enjoyment in your new home.